Acker Interactive has always been earnestly committed to protecting the personal data and privacy of users who use the products or services provided by Acker Interactive. In order to better protect your legitimate rights and interests, this Personal Data and Privacy Protection Policy is specially made by us to explain to you the processing rules under which we collect and use your relevant personal data when you are using our products or services.
Please read and understand this entire Privacy Policy before using the Services provided by Acker Interactive. You shall also carefully review the terms marked in bold/bold and with an underline, and confirm you understand and agree to them before using the Services. If you do not agree to the content of this Policy, we may not be able to provide our Services properly or to deliver the expected Services, and you shall stop accessing/using our Services immediately.
If you have any questions or concerns about this Privacy Policy or other relevant matters after reading entire Policy, please contact us through the feedback channels set forth in the section "Contact us" hereof, and we will respond you as soon as possible.
(1) In order to provide you with continuous and stable Services and maintain the security, you shall provide us with basic registration or login information (including mobile phone number and email address), and create your account, User name and password. You agree that we may collect your online identification information (including system account number, password, IP address, personal digital certificate) and information on your commonly used personal device (including hardware serial number, hardware model, MAC address of the device, OS type, OS version, software list, unique device identifiers, device name, network status, operator).
Please be aware that when you log in to the system of Acker Interactive through a third-party account (Apple ID, Google, Facebook, Twitter), we may collect such information of your relevant account such as your unique identifier, account name, nickname, personal avatar, personal status, and list of friends, which are used to store your login information, so that you can log in to our system on different devices.
(2) Personal data you submit for participating in the activities/questionnaire surveys held or conducted by us, or through our customer service staff, i.e. your name, gender, phone number, address, educational attainment, occupation, and personal income.
(1) When you use our Services, we may collect and store your device or software information about the Services you use and how you use them, including the configuration information, IP address, model and OS version of the mobile device used, device identifier, MAC address, unique device identifiers, clipboard information, battery, signal strength, network type, and operator information provided by your mobile device, web browser or any other programs used to access our products or Services.
(2) When you use our online game services, we may collect your game log information, including your login logs, item logs, matches information, purchase logs, activity logs, upgrade logs, chat logs, guild logs and social networking records, which will be used for statistical analysis in game operations, handling of customer complaints, anti-cheat analysis and other analysis for optimization of gaming experience.
(3) When you make purchases within the Services provided by Acker Interactive, we will collect your top-up records and your transaction records, in order to enable you to complete payment and top-up, to show you the transaction information of your account, to ensure transaction security, to facilitate your checking of transaction records and protect your virtual property.
(4) When you upload and/or publish any information and engage in any relevant interactive activities (such as making comments, publishing posts, or leaving messages in the form of text, picture, voice, video or otherwise), we will collect and store the information you send for the purpose of filtering pornographic, violent, political or abusive information, malicious advertisements and other inappropriate contents.
(5) When you complete the payment for an order, deliver goods or Services, confirm the transaction status and provide you with after-sales and dispute resolution services, we will collect your personally identifiable information as consignee (such as name, shipping address, zip code, phone number, payment status, and logistics information).
(6) When you contact us, we may collect your communication/call records and contents or the contact information you leave in order to contact you or help you resolve a problem.
(7) Device permissions: You understand and agree that during your use of our Services, we will ask for permissions to access your system when necessary to collect and use certain information. We will inform you of the purpose of the permission and seek your consent before getting your permission.
(8) In order to ensure the security of your game account and create a fair, sound and safe gaming environment, we will collect your gaming application information, device information, online identification information, hardware and OS information, process and game crash records, network type, and information on the operator, which will be used to combat activities that may undermine the fair gaming environment.
(1) When you use our Services, we may contact you by phone or send you SMS messages or push notifications. You may choose to unsubscribe from our calls and messages on your device by following our instructions.
(2) We may send services-related announcements to you when necessary (for example, when a given service will be suspended due to system maintenance). You may not unsubscribe from any services-related announcements which are not of advertising nature.
(1) We may collect and use your certain personal data without your authorization and consent in compliance with the relevant laws, regulations, and national standards in the country where you use our products and services, as well as to meet the request of judicial authorities and law enforcement agencies.
(1) We attach great importance to the protection of your personal data, and we share your personal data with third parties only for lawful, legitimate, necessary, specific and explicit purposes. We will sign strict confidentiality agreements with companies, organizations and individuals that receive personal data from us.
(2) To achieve the purpose detailed in this Privacy Policy, we may cooperate with SDKs provided by third-parties or other similar third-party applications, to provide you with better customer services and User experience. For the purpose of providing the above services, third-party SDKs or other similar applications may collect your Personal Data.
(3) Without your consent, we and our affiliates will not share your personal data with any third parties, except:
We will transfer your personal data only when: (1) you expressly consent; (2) required by laws and regulations or relevant authorities; (3) we and our affiliates merge, consolidate, transfer assets or carry out any other similar transactions as our business continues to grow.
We will disclose your personal data only when: (1) you expressly consent; (2) required by the laws and regulations or relevant authorities.
(1) We may share, transfer or disclose your personal data without your consent in compliance with the relevant laws, regulations, national standards of the territory where you use our products and Services, and the writs of execution issued by the administrative or judicial authorities.
(2) You acknowledge and agree that the information we collect may be de-identified and used for optimizing the gaming performance, experience, and enhancing the big data analysis on service quality.
(1) We will only store your data as long as necessary to fulfill the purpose described in this Privacy Policy. Our servers are located in:
Your data we collect or share with third-party partners may also be stored and processed on our third-party SDK servers located in the United States and Singapore. In addition, your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including Singapore.
(2) If we terminate the Services or operations, we will cease the collection of your personal data promptly, and will notify you in advance as required by the relevant laws and regulations, and we will delete or anonymize your Personal Data after such termination.
(3) We will delete or anonymize your personal data if you request to delete your account, voluntarily delete your data or after a certain necessary period of time.
We will take security measures conforming to industry standards, including establishing reasonable institutional norms and security technologies, to prevent unauthorized access, use, modification of your personal data and to avoid data corruption or loss. We have adopted de-identification and various encryption technologies when providing the Services, and will use these technologies (such as SSL) to encrypt and retain your personal data.
Where a data security incident may occur or has unfortunately occurred, we will immediately take remedial measures in accordance with the relevant laws and regulations and promptly inform you of the following: the basic information and possible impact of the security incident, measures we have taken or will take to handle it, recommendations on what you can do to prevent and reduce risks, remedies available to you, etc.
(1) You understand that due to technical limitations and various malicious means that may exist, we cannot guarantee 100% security of your information, even if we have done our utmost to intensify our security measures.
(2) Please be sure to properly keep your account number, password and other identity information. Once you find that your account number, password and/or other identity information may be or has been revealed, please contact us immediately so that we can take prompt measures to avoid or reduce the relevant losses.
You have the right to access the personal data you have provided to us (including avatar, nickname, player number, basic information of the guild, motto and rankings (if any)) according to the relevant instructions (or settings) of the Services we provide.
(1) When you find the personal data you provide is inaccurate, incomplete or update needed, you may correct/modify your personal data when using our products and/or Services. For example: the "avatar/nickname/motto" shall be corrected/modified in the game client by clicking on the avatar and then clicking the Edit button.
(2) If you have any difficulties in exercising the above rights, you shall have the right to correct or amend the inaccurate or incomplete data, provided that your identity has been verified and the correction/modification will not affect the objectivity and accuracy of the data.
You may directly request that we delete your personal data unless your Personal Data has been anonymized or required by laws and regulations, including when:
You may revoke (or cease) your authorization (such as device permissions) at any time after granting such authorization. You may also permanently withdraw in full the authorization granted to us for collecting your personal data by deleting your account.
You may request to delete your account through the deletion function within our service system, or through our customer service staff [publishing@ackergames.com] or other means we have publicized. Once you delete your account, you will no longer be able to use our Services with that account; and all rights and interests that have accrued but not consumed of the account will be erased; contents, information, data and records of the account will be deleted or anonymized; once your game account is deleted, it cannot be restored.
You have the right to request copies of your personal data by contacting us at any time via the contact information provided in this Privacy Policy.
In certain business functions, we may make decisions based only on non-human automated decision-making mechanisms, including information systems, algorithms, etc. If these decisions significantly affect your legitimate rights, you have the right to request an explanation and we will provide appropriate remedies.
We will respond to your requests as soon as possible within 15 working days while verifying your identity as a User. If you have any doubts when processing your personal data, you may contact us via the contact information provided in section VII "Contact us" hereof.
WE MAY USE THIS POLICY FROM TIME TO TIME, AND SUCH MODIFICATIONS SHOULD FORM A PART OF THIS PRIVACY POLICY. IF WE CHANGE ANY TERMS OF THIS PRIVACY POLICY, WE WILL PROVIDE APPROPRIATE NOTICE TO YOU VIA PAGE ALERTS, POP-UPS, ANNOUNCEMENTS, ETC. YOUR CONTINUED USE OF OUR PRODUCTS OR SERVICES MEANS THAT YOU ACCEPT THESE CHANGES.
We set up a dedicated department for personal information protection in compliance with this Policy. If you have any questions, comments or suggestions about this Policy, about our privacy measures or matters relating to your personal data, you may contact us at:
Generally, we will respond to your questions, comments or suggestions within 15 working days while verifying your User identity, unless otherwise required by the laws and regulations of the territory where you use our products and Services.
Some jurisdictions' laws contain additional terms for users of the Game Services, which are set out in this section. If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our privacy policy above.
We take reasonable steps to ensure that third party recipients of your personal information located outside Australia handle your personal information in a manner that is consistent with Australian privacy laws. You have the right to access and correct personal information we hold about you. If you are under the age of 17, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Game. Contact: publishing@ackergames.com
This section applies to California residents covered by the California Consumer Privacy Act of 2018 ("CCPA"). If you are a California resident, you have the right to:
We aim to fulfil all verified requests within 45 days pursuant to the CCPA. Contact: publishing@ackergames.com
If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you may contact us at publishing@ackergames.com.
You have the right to provide us with general or specific instructions for the retention, deletion, and communication of your personal data after your death. You may amend or revoke your instructions at any time. Contact: publishing@ackergames.com
By accepting and consenting to this privacy policy, you agree that we may collect, use and share your personal information in accordance with this privacy policy. If you are under the age of 17, you undertake that you have the consent of your parent or legal guardian to register an account on the Game and use the Game Services.
If you are under the age of 17, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Game. You have the right of access, right of correction, and right to limit processing of your personal information. Contact: publishing@ackergames.com
We take reasonable steps to ensure that third party recipients of your personal information located outside New Zealand handle your personal information in a manner that is consistent with New Zealand privacy laws. You have the right to access and correct personal information we hold about you. Contact: publishing@ackergames.com
You must be at least 18 years of age to be able to use the Game Services. You are entitled to the right to be informed, right to object, right to access, right to rectification, and right to erasure or block. Contact: publishing@ackergames.com
By clicking the button to proceed, you consent to the cross-border transfer of your information to any country where we have databases or affiliates. You have the right to access and correct your personal information. Our designated data protection officer can be contacted at publishing@ackergames.com.
By accepting this privacy policy, you acknowledge that you have read, understood, and agree to this privacy policy. You may request us to discontinue, to restrict the use or provision of, and/or to request for data portability of any and all of your personal information which is stored by us. Contact: publishing@ackergames.com
Acker Interactive